Technician: “Hello. Tech Support; may I help you?” Customer: “Yes, well, I’m having trouble with WordPerfect.” Technician: “What sort of trouble?” Customer: “Well, I was just typing along, and all of a sudden the words went away.” Technician: “Went away? “Customer: “They disappeared.” Technician: “Hmm. So what does your screen look like now? “Customer: “Nothing. “Technician: “Nothing? “Customer: “It’s blank; it won’t accept anything when I type. “Technician: “Are you still in WordPerfect, or did you get out?” Customer: “How do I tell?” Technician: [Uh-oh. Well, let’s give it a try anyway.] “Can you see the C: prompt on the screen?” Customer: “What’s a sea-prompt? “Technician: [Uh- huh, thought so. Let’s try a different tack.] “Never mind. Can…
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