WE’RE WITH YOU!
Dear Associate: Congratulations! You have been noticed!….for demonstrating outstanding customer service while I was shopping in your store today. You probably didn’t recognize me, but I certainly recognized you and your commitment to the very high standards of customer service that your company expects and your customers deserve. Congratulations again on your fine performance. Sincerely, Mr. Ree The Mystery Shopper This paper was in the mailbox of the produce manager in a large grocery store chain;
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