MORE ON EXCELLENCE
Tom Peters, in his book A Passion for Excellence notes that in business excellence is decided by the way a secretary answers the phone, by the way the clerk handles your package, by the way some people — who may seem unimportant in the whole scheme of the company — treat you as a customer. The author keeps implying all through the book that it is excellence in the small things, in the minor details, that projects an image of excellence that represents the entire company. This is so true for a church as well. How are the children treated? Are the grounds kept up? Do we keep the trash emptied? Are phone calls returned? Excellence is realized inch by inch!
To view this resource, log in or sign up for a subscription plan
