TRAVEL AGENT TALES
1. A client called in inquiring about a package to Hawaii. After going over all the cost info, she asked, “would it be cheaper to fly to California and then take the train to Hawaii?” 2. I got a call from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport information when she interrupted me with “I’m not trying to make you look stupid, but Capetown is in Massachusetts.” Without trying to make her look like the stupid one, I calmly explained, “Cape Cod is in Massachusetts, Capetown is in South Africa.” her response….click. 3. A secretary called in looking for a hotel in Los Angeles. She gave me various names off a list, none of which I could find. I finally had her fax me the list. To my surprise, it was a list of hotels in New Orleans, Louisiana. She thought the LA stood for Los Angeles, and…
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