THE BEST WAY TO LEARN IS TO LISTEN
Robert L. Montgomery, who leads seminars in executive skills and has written Listening Made Easy (Amacom, 1981), has polled his seminar attendees over the years, asking them what signals a good listener. The ten most common characteristics mentioned are: 1. Looks at me while I’m speaking. 2. Questions me to clarify what I’m saying. 3. Shows concern by asking questions about my feelings. 4. Repeats some things I say. 5. Doesn’t rush me. 6. Is poised and emotionally controlled. 7. Responds with a nod of the head, a smile, or a frown. 8. Pays close attention. 9. Doesn’t interrupt me. 10. Keeps on the subject until I’ve finished my thoughts. From Mastering Pastoral Care by Doug Self
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