FIVE MISTAKES
A business woman stopped at a coffee shop and ordered a cup of coffee. The waitress grudgingly delivered it and asked, “Anything else?” “Yes,” said the business woman, “I’d like some sugar, cream, a spoon, a napkin, and a saucer for the cup.” “Well, aren’t you the demanding one,” snapped the waitress. “Look at it from my point of view,” said the business woman. “You served a cup of coffee and made five mistakes.” From a speech by Earnie Deavenport, chairman and CEO of Eastman Chemical
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