One of my favorite stories about listening comes from the depression years. A young man saw an ad in the newspaper for a telegraph operator. He hurried to the address of the building and room listed in the ad. When he got there, the room was jammed with applicants. The young man was crestfallen. As he stood there wondering what to do, he heard a steady flow of dots and dashes over the heavy drone of conversation. Suddenly, the young man’s eyes lit up. He dashed over to a door marked “Private,” turned the door knob, and went inside. In a few minutes he came out smiling. He had the job. The employer told the rest of the applicants that they could leave. Well, as you might imagine, there was an angry outcry from the group. “We demand an explanation,” someone shouted. “This young man comes in late, bucks the line, and you hire him.” The employer paused a moment, and then…
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