RELATING TO PEOPLE
A true American success story: The daughter of a welder and the youngest of five girls, who herself always felt unpopular, who lacked a college degree and was labeled a low achiever but who nevertheless managed to rise out of it all at the age of 20 and using a borrowed $50,000, began to build her dream. Today, at 30, Debbie Fields remains the driving force behind a company that last year had $87 million in sales. The dream is clearly alive. Enthusiasm, vision, belief and confidence have all helped Mrs. Field’s Cookies, but the five steps or guidelines that each employee observes could and should be seen as responses by the church to people visiting. Mrs. Fields’ guidelines for employees: 1. Recognize the person: “Good morning! It’s great to see you! You look (happy, tired, harried). I like your jacket.” 2. Determine what they want. 3. Tell them what a good choice they made: “That’s my favorite.” 4. Tell them…
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