Communication

The county hospital telephone operator received a call from a woman inquiring about the condition of a patient named Brinkman. She explained that she needed to know precisely how the patient was progressing. “I want all the information from top to bottom, from A to Z,” she insisted.

The voice on the other end of the line said, “Would you hold the line, please, we don’t usually give that kind of information over the telephone.”

Then a very authoritative voice came on and said, “Are you the lady who is calling about one of the patients?”

She said, “Yes, sir! I’d like to know the information about Mrs. Brinkman, in Room 302.”

He said, “Brinkman. Brinkman. Let me see. Baker, Baumgartner — Brinkman. Oh yes. Mrs. Brinkman is doing very well. In fact, she’s had two full meals, her blood pressure is fine, and if she continues this way, her doctor is going to send her home Tuesday at twelve o’clock.”

The woman said, “Thank…

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