Complaints | Criticism | Labor | Patience | Preferences | Service

VARIABLE TEMRATURES
A restaurant patron seemed particularly bothered about the temperature in the restaurant. He complained to his waiter that it was too cold and the waiter needed to turn down the air conditioner. The waiter told the patron he would do so immediately. A few minutes later the patron complained that it was now to hot. The waiter apologized and told the irate patron that he would make a slighter adjustment to the air conditioner. These temperature complaints and slight adjustments happened several more times during the course of the evening. A man at another table asked the waiter how he could be so patient with the constantly changing whims of this dissatisfied patron. The waiter shrugged his shoulder and said that it was simple. “By the way,” the waiter added, “this restaurant does not even have an air conditioner!”